Terms and Conditions

Terms and Conditions

The following terms and conditions (hereinafter referred to as "the terms") apply when you as a consumer (hereinafter referred to as "the customer") shop via https://fairmama.se/ (hereinafter referred to as the website). By placing an order, the customer accepts the terms. An agreement is concluded between the customer and Josiander AB, organization number 556839-6039 (hereinafter referred to as Fairmama). To shop on the website, the customer must be 18 years old. Fairmama does not accept credit purchases for individuals under 18 years of age, in accordance with Swedish law. Fairmama reserves the right to deny a customer's order in individual cases, for example, if the customer has provided incorrect personal data or has a history of payment defaults.

Fairmama reserves the right to final sales as well as any image and typographical errors on the website, such as errors in product descriptions, incorrect prices, price adjustments (such as changed prices from suppliers or currency fluctuations), or incorrect information regarding product stock availability. Fairmama has the right to correct any such errors and to change or update information at any time. Fairmama has made significant efforts to display the correct shade, but due to color settings on different monitors, shades may sometimes be misleading.

For questions or complaints, Fairmama asks the customer to contact customer service at info@Fairmama.se

 

Prices and Payment

The stated price always includes VAT. In addition to the product price, costs for delivery and payment method may apply, depending on the customer's choice. Information about terms and prices for delivery and payment methods will be clearly stated at checkout. Before the customer approves their order, the total amount of the order will be clearly displayed.

 

 

 

Invoice Payment & Part Payment

The customer can choose to pay by invoice from Klarna. Klarna will then conduct a credit assessment, and in some cases, a credit check. The customer will then receive a copy of the credit check by mail. Klarna also verifies that the information provided by the customer matches their personal identification number and registered address. Paying via Klarna is safe and easy, and the customer never needs to provide their card details.

The payment period is 14 days from the invoice date, and you have the option to pay in installments. You can log in to klarna.se to view your invoices. When the customer chooses to pay via Klarna, Klarna's terms and conditions apply.

 

Deliveries

At checkout, the customer can choose from the available delivery methods and see the applicable delivery times. Fairmama strives to always have all our goods in stock. Should a product not be available for immediate delivery, it will be clearly indicated on the product and at checkout. If some parts of the customer's order cannot be delivered immediately, the customer is welcome to contact Fairmama customer service for assistance in arranging a partial delivery or finding a similar item. In cases where Fairmama cannot meet the agreed delivery time due to the item being out of stock, Fairmama will contact the customer. If the package has not arrived, the customer must notify Fairmama within 14 days from the order date. The customer can cancel the purchase free of charge if Fairmama does not meet the delivery terms. During major holidays, festivities, and traffic disruptions, the customer's package may be delayed. Please note that changes in deliveries may occur during holidays.

When an order leaves our warehouse, the customer will receive an email stating that the item(s) are on their way. To track the package, the customer can contact customer service for the tracking number and search for the package on Postnord's website, www.postnord.se. For questions or problems with the delivery, Postnord can be reached at 0771-33 33 10, where the tracking number will also need to be provided.

 

Delivery of Hazardous Goods

Some of Fairmama's products contain flammable substances and are therefore subject to delivery restrictions. This applies, for example, to solvents for hair glue. These products are covered by special delivery agreements, which means that the transport of the package cannot be handled like other products. These deliveries are made with "Mypack Home". Postnord will then contact the customer to select a day for home delivery. The package will be delivered on the chosen day between 08–17. Upon delivery, the customer must be able to present identification. If another person receives the package, they must be able to show both their own and the customer's identification. If no one is home to receive the delivery on the agreed day, a notification will be sent with information on where the package can be collected. The customer can also book a new delivery with Postnord, but an additional fee will apply.  

In the event that the customer wishes to return or exchange products containing flammable substances, the customer also needs to be aware of and follow specific transport requirements.

 

If the customer does not collect their package

The customer's package will remain at the pick-up point for 14 days from notification. Goods not collected within this period will be returned to Fairmama. For goods that the customer has ordered but not collected within the specified timeframe, the customer will be charged for return shipping costs as well as an administration and handling fee. These costs currently amount to 300 SEK.

 

Returns, Right of Withdrawal and Complaints

It should be safe to shop at Fairmama. Therefore, Fairmama naturally complies with the Act (2005:59) on Distance Contracts and Off-Premises Contracts. This means that the customer always has the right to withdraw their purchase and to complain about the goods in case of any defects. When exercising the right of withdrawal, the customer is responsible for the shipping cost to return the goods and is liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. In the event of a complaint, due to the customer receiving a faulty or defective item, Fairmama will refund the entire return shipping cost.

 

Right of Withdrawal

Please note that the right of withdrawal does not apply when the seal of hair extensions, hair care or skin care products has been broken. The right of withdrawal also does not apply to goods that have been manufactured according to the customer's instructions or that have otherwise been given a clear personal character. Exceptions are also made for certain other goods, such as clearance items, but this will be stated in connection with the product description.

When exercising the right of withdrawal, the customer pays for the return shipping and is responsible for the condition of the goods after the customer has received them and during return shipping. The goods must be sent well packaged, in good condition (unused, and without being soiled or damaged), with an unbroken label and in original packaging. Returns must be made to Fairwithhair according to the methods and instructions provided on the website.

Fairmama guarantees to issue a refund or to exchange the item if the customer so wishes, in accordance with the right of withdrawal. The full item will be refunded provided that the item is returned in untouched condition (the same condition as upon delivery to you). This means that the goods must not have been damaged, soiled, washed, altered or worn, and that any tags and labels are intact. If the item is in an altered condition, an assessment of diminished value will be made. The diminished value will not be refunded.

Complaint

The right to complain covers goods that are faulty according to applicable consumer protection legislation. If the customer believes that a product is defective or incorrect, the customer can make a complaint. For Fairmama to be able to assess the complained-about item, the entire item must be returned, along with a detailed description of the fault and how the item was used. If the entire item is not returned, Fairmama cannot make a complete assessment of the item's fault. Fairmama can only assess and potentially refund for the part that has been returned.

In case of a complaint, the customer must contact Fairmama as soon as possible after discovering the fault, using the contact details provided on the website. Complaints made within two months of the customer discovering the fault are always considered to have been submitted in a timely manner. The customer has a 3-year right to complain about goods purchased on the website.

When complaining about the installation of hair, this should be directed to the person or salon who performed the work, who is thus responsible for the work being performed correctly. Fairmama unfortunately cannot compensate for the costs incurred by the customer for hair installation or if the hair was damaged during this process.  

Fairmama reserves the right to refuse a complaint if it turns out that the item is not faulty according to applicable consumer protection legislation. In the event of complaints, Fairmama follows the guidelines of the National Board for Consumer Disputes (Allmänna reklamationsnämnden). More information can be found at www.konsumentverket.se.

 

Refund

When the customer cancels their purchase, the amount paid by the customer for the item will be refunded. However, the customer bears the shipping costs. In the case of a complaint, Fairwithhair will also refund an amount corresponding to the standard shipping cost. Express shipping, or non-standard shipping, will not be refunded. If the customer only partially cancels the order and retains parts of the order, no shipping cost will be refunded.

If you have received a defective item, you must immediately notify Fairmama and return the item in accordance with the return information above. For items deemed defective, Fairmama will issue a full refund, including expenses for return shipping. For a commenced service, the right of withdrawal applies to the remaining part of the uncommenced service.

From the amount to be refunded, Fairmama has the right to deduct a sum corresponding to the diminished value of the item compared to its original value, if and to the extent that such diminished value is due to the customer having handled the item more than is necessary to establish its characteristics or function.

Fairmama will refund the amount as soon as possible, but no later than 14 days from the date the Customer's notification of exercising the right of withdrawal was received, provided that Fairmama has received the item in return. The refund will be made via the payment option chosen by the customer, unless otherwise agreed or there are obstacles to such a refund.

 

Warranty

Some of Fairmama's goods may be covered by a warranty. Information about any warranty period and specific warranty terms for each item can be found on the website or in these terms. The warranty for goods only covers original defects existing at the time of delivery, and thus not defects arising from improper handling or after a self-initiated change in the item's function and appearance.

 

 

Cookies

A cookie is a text file sent from a website to the visitor's computer where it is stored, either in memory (session cookies) or as a small text file (text-based cookies). Fairmama uses cookies to store login information and shopping cart data when the customer browses the website. If the customer's browser is set not to accept cookies, it is not possible to place an order on our site. The customer can easily change this in their browser settings. Please note that Fairmama does not use cookies to save personal information about the customer.

More information about our cookie policy can be found here: Cookie policy

 

 

Force Majeure

Fairmama is not responsible for delays caused by circumstances beyond Fairmama's control, such as general labor disputes, war, fire, lightning strike, terrorist attack, changed government regulations, technical problems, failures in electrical/telephone/data connections or other communication, as well as errors or delays in services from subcontractors due to circumstances stated herein. These circumstances shall constitute grounds for relief, leading to exemption from damages and other penalties. If any such situation arises, Fairmama will inform the customer both at the beginning and at the end of the period of the relevant situation. If the circumstance has lasted longer than two months, both the customer and Fairmama have the right to cancel the purchase with immediate effect.

 

Changes to the Terms

Fairmama reserves the right to make changes to these terms and conditions at any time. All changes to these terms will be published on the website. Changes are effective from the moment the customer has accepted the terms (in connection with a new purchase or visit to the website), or 30 days after Fairmama has informed the customer about the changes. However, Fairmama recommends that the customer regularly keeps updated on the website to be aware of any changes to the terms.

 

Invalidity

If a court, authority, or arbitration board should find that any provision in these terms is invalid or unenforceable, the provision in question and all other provisions shall be valid and enforceable to the extent permitted by applicable law. Provisions declared invalid or unenforceable will be replaced by relevant legal guidance and advice.

 

Applicable Law and Disputes

If a dispute cannot be resolved amicably with Fairmama customer service, the customer can turn to the National Board for Consumer Disputes (Allmänna reklamationsnämnden). More information can be found at www.arn.se. The customer can also submit a complaint directly online to the EU Commission's dispute resolution platform, via the following link http://ec.europa.eu/consumers/odr. If you submit a complaint via this platform, your case will automatically be forwarded to the correct national responsible dispute resolution body. This dispute resolution body will then contact Fairmama and attempt to resolve the dispute without involving a court.

Disputes concerning the interpretation or application of these terms shall be interpreted in accordance with Swedish law and settled by the National Board for Consumer Disputes or, ultimately, by a general court.